Service Support Coordinator

Service Support Coordinator

If you are you someone who thrives in a fast-paced, problem-solving environment where you will build excellent relationships both internally and with the external team you are supporting, this would be a fantastic opportunity.

Our client is looking for an additional person to join the team and be responsible coordinating the daily operations of a small team of Service Engineers. This could include planned maintenance, reactive call-outs, or warranty repairs, and you will play a key role in supporting and delivering an exceptional service to our customers.

Some key duties and responsibilities will include (but not be limited to):

• Acting as the main point of contact for the engineers, ensuring they have everything they need to complete their tasks efficiently.
• Working closely with the Team Lead, Service Managers, and Deputies to plan resources, schedules, and match the right engineer to the right job.
• Raising and assigning service orders, order parts, and manage maintenance schedules with precision.
• Taking customer calls, handle queries, and ensure excellent service from start to finish.
• Managing parts for quoted and planned works so our engineers can keep doing what they do best.

Skills and experience required:

• Organised and proactive with a natural ability to prioritise.
• Strong PC skills (Microsoft Word, Excel, data input).
• Clear, confident communicator with a professional telephone manner.
• Cool under pressure, thrives on variety.
• Previous experience in customer service, supply chain would be beneficial
• Excellent team player

Based on the outskirts of Hereford, own transport is essential in order to get to and from the office location.

Offering a salary if c£26k and competitive benefits.