£35000 - £45000 per annum
22 days ago
Are you looking for a position that gives you the opportunity to add real value to our customers' experience? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of a global Product Documentation team!
We are recruiting a technical author who's passionate about the profession. With a self-motivated and methodical approach you will help create concise and engaging customer-facing content. Working within the R&D group you'll enjoy a unique opportunity to write about a diverse range of scientific products and solutions.
What are your responsibilities?
Writing and improving content on how to install, use and verify of our products
Creating digital and hardcopy outputs: documents, help, e-learning and user guides
Producing video, graphical and photographic supporting material
Working to the company writing style, for a global audience
Using existing authoring systems and exploring new tools
Maintaining content on our information sharing platforms
Regular collaboration with other teams, such as Customer Service
What do you need to be successful in this role?
Team spirit, meticulous attention to detail and an innate curiosity that drives improvement
3+ years' experience as a software and/or hardware technical author
A relevant degree, ideally with a writing, analytical, or STEM focus
Proven technical ability with tools like Madcap Flare (+Git), MS Office, Adobe CC, Jira
Demonstrable knowledge of topic-based writing, single-sourcing and content reuse
Understanding of low-level coding such as HTML/XML/CSS
Great to have?
A passion for technical writing and an interest in continued learning
Experience of working within an Agile software development environment
Understanding of laboratory-based scientific instrumentation or software testing
Knowledge of e-learning tools such as Articulate 360
The ability to spot a typo at a thousand paces
When you join?
Your career will take off with a comprehensive induction programme. Then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
You become part of a growing company where you can shape the future of our work processes.