Common Interview Questions for Administration Positions and their 'Model Answers'
Have you got an interview coming up for an Administration role? Read these commonly asked interview questions, accompanied by the description of a ‘model answer; to ensure you portray the very best version of yourself.
What experience do you have in administration?
This an opportunity to share all of your previous administration experience. Start with the most relevant to the role in which you are being interviewed for, this doesn’t always have to be your most recent role. Be concise, mention specific achievements from each role (if you have multiple) to show you’re results orientated.
Use past examples to evidence your flexibility, dedication and willingness to go the ‘extra mile’.
How do you cope during busy/stressful periods?
This is a common part of many administration positions, so you need to ensure you can demonstrate how you handle pressure. If you remain organised, stress shouldn’t become an issue, share with the interviewer/s how you do this – include any software you may use, or describe a particular incident and how you handled it.
Describe a time when you triumphed during a challenge
Ideally, you’ll have some moments within your professional career that stand out for this question. Talk in detail about what you did and why it benefitted your workplace. If you have no direct work experience (entry level/graduates), talk about an incident within your life when you solved a problem that really stands out and reflects your character.
Consider the STAR approach- Situation, Task, Action, Result.
What software do you use?
Admin roles often require technology and light computer skills, meaning its crucial your knowledge of the latest programmes is up-to-date. Explain your knowledge of Microsoft Office, as these are platforms are common place in business, as well as sharing any advanced software experience you may have. Will the role require any specialist software? Try and do some research ahead of the interview to find this out. If you don’t have experience with the required software, please emphasise your willingness to learn, alongside previous experience that may aid your understanding to evidence your competence and enthusiasm.
How do you work within a team?
Many administration roles require regular communication with various members of staff, therefore working ‘within a team’ is crucial. You must evidence how personable you are to the interviewer, detailing any relevant experience working within teams, alongside examples of when you’ve supervised others and various leadership skills you have attained.
How would you react if you felt overwhelmed with your workload?
If put in this position, explain how you’d share your worries with a manager promptly to ensure the situation is resolved quickly, with minimal repercussions. It would then be between yourself and a manger to cooperate and find a resolution.
General interview questions
- Why do you want to work for us?
- What do you know about us specifically?
- What are your main motivations?
- Do you think technology has a role to play in this position?
- How will you keep ahead of the curve?
- What are your main strengths and weaknesses?
- Why are you perfectly suited to this role?
- Do you have any questions for us?