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In-Demand and Fulfilling: Why IT Support is the Career for You

IT Support is still a Booming Industry: The demand for skilled IT support professionals in the UK has reached new heights. Businesses are rapidly adapting to the digital era and technology becoming an integral part of daily operations which means the need for talented individuals who can troubleshoot, provide technical assistance, and ensure smooth functioning of IT systems is soaring. This can be as part of an IT service provider or internal support.

The IT support job market in the UK offers a plethora of exciting roles catering to various skill sets and interests. From Help Desk Technicians and System Administrators to Network Engineers and Cybersecurity Analysts, there are positions to suit professionals at all stages of their careers.

As technology continues to evolve, the IT support field has witnessed substantial growth. Whether you're a recent graduate looking to kickstart your career or an experienced professional seeking new challenges, now is a prime opportunity to land a fulfilling job in this dynamic industry.

The pandemic has reshaped the way we work, and the IT support sector is no exception. Many companies are now embracing remote and hybrid work models, offering increased flexibility and opening doors for IT support professionals a range of options in what suits them.

In the ever-evolving landscape of technology, continuous learning is essential. The UK IT support job market in 2023 is no different. Employers are actively seeking candidates who display a hunger for knowledge, a passion for staying up to date with the latest industry trends, and a commitment to enhancing their skills through certifications and professional development programs.

Could IT Support be the right Career for you?

Are you a tech enthusiast looking for a rewarding career that combines your passion for technology with helping others? Look no further than a career in IT Support. In today's increasingly digital world, IT Support professionals are in high demand, playing a crucial role in keeping computer systems running smoothly and assisting users with their technical needs. Not only is IT Support a dynamic and evolving field, but it also offers numerous opportunities for growth and personal fulfillment.

Let's explore why IT Support might just be the perfect career path for you.

  1. Endless Opportunities: IT Support professionals enjoy a wealth of opportunities in various industries and sectors. From small startups to multinational corporations, every organization relies on technology to function effectively. This means that skilled IT Support professionals are needed in virtually every industry, providing you with a wide range of potential employers and the flexibility to work in different environments.

  2. Growing Demand: With the rapid advancement of technology, the demand for IT Support professionals continues to grow. Companies heavily rely on their computer systems, networks, and software to operate efficiently. When technical issues arise, businesses need skilled IT Support professionals to diagnose and resolve problems promptly. As technology becomes more integrated into our daily lives, the need for IT Support expertise will only increase, ensuring a stable and secure career path.

  3. Problem Solving and Critical Thinking: If you enjoy problem-solving and using your analytical skills, IT Support offers ample opportunities. As an IT Support professional, you will face various technical challenges on a daily basis. From troubleshooting hardware issues to resolving software glitches, you'll be tasked with finding creative solutions and thinking on your feet. This constant problem-solving aspect keeps the job dynamic and engaging, ensuring that no two days are alike.

  4. Impactful Customer Service: One of the most rewarding aspects of a career in IT Support is the opportunity to help people. As a frontline support professional, you'll interact with users who rely on your expertise to resolve their technical issues. Your ability to provide exceptional customer service and guide individuals through their technical challenges will make a significant impact on their productivity and overall satisfaction. Seeing the gratitude and relief on someone's face when you solve their problem is truly fulfilling.

  5. Continuous Learning and Skill Development: Technology is ever-evolving, and so is the field of IT Support. Engaging in this career means embracing lifelong learning and staying up-to-date with the latest advancements. From mastering new software and hardware technologies to understanding emerging trends like cloud computing and cybersecurity, there is always something new to explore. This continuous learning ensures that you remain at the forefront of technological advancements and opens doors to further career progression.

What to expect from a role within IT Support:

People who work in IT Support are responsible for providing technical assistance and support to individuals or organizations regarding their computer systems, software, and hardware. Their main objective is to ensure that computer systems are functioning properly and to assist users in resolving any technical issues they may encounter.

The specific tasks and responsibilities of individuals working in IT Support may vary depending on their role and the organisation they work for. However, some common activities performed by IT Support professionals include:

  • Responding to Technical Queries: IT Support professionals handle user inquiries and technical issues through various communication channels, such as phone, email, or chat. They provide prompt and effective assistance by diagnosing problems, offering guidance, and suggesting solutions.

  • Troubleshooting and Problem Solving: They investigate and identify the root causes of technical problems reported by users. This involves analysing error messages, conducting tests, and using their technical expertise to find solutions. They may also remotely access users' systems to diagnose and resolve issues.

  • Software and Hardware Installation: IT Support professionals install, configure, and maintain software applications and hardware devices. They ensure that the necessary software is installed correctly, perform updates and patches, and configure hardware components such as printers, scanners, and network devices.

  • User Account Management: They create and manage user accounts, including setting up access permissions, resetting passwords, and handling account-related issues. They ensure that user accounts are secure and properly configured to meet organisational requirements.

  • Network Support: IT Support professionals assist with network-related issues, including troubleshooting network connectivity problems and assisting with network device configurations. They may also help users connect to wireless networks and resolve issues related to network speed or performance.

  • Data Backup and Recovery: They implement and maintain data backup strategies to ensure the protection and availability of important data. In the event of data loss or system failure, they restore data from backups and ensure that critical information is not permanently lost.

  • System Maintenance and Upgrades: IT Support professionals perform routine maintenance tasks, such as installing software updates, patches, and security fixes. They may also assist with hardware upgrades or replacements to enhance system performance and reliability.

  • Documentation and Knowledge Base Maintenance: They maintain accurate records of technical issues, resolutions, and troubleshooting steps. They create and update documentation, FAQs, and knowledge base articles to facilitate self-help options for users and to ensure that information is readily available for future reference.

People working in IT Support play a vital role in assisting users with technical issues, maintaining computer systems, and ensuring the smooth operation of IT infrastructure within an organisation. They possess technical expertise, problem-solving skills, and strong communication abilities to provide effective support and contribute to the overall productivity and efficiency of the organisation.

What salary can an IT Support Specialist expect to receive?

So, what can you expect to be paid while working in IT Support? The average salary of someone working in IT Support in the UK can vary depending on factors such as the individual's level of experience, qualifications, location, and the size and type of organisation they work for.

However, at Hewett Recruitment, we see the average salary range for IT Support Professionals in the Herefordshire, Worcestershire and Gloucestershire is approximately £20,000 to £35,000 per year. This can rise to around £50,000 for 3rd Line Support, Infrastructure Engineers and Cyber Security Analysts.

Entry-level positions or those with limited experience may typically start at the lower end of the salary range, while more experienced professionals or those with specialized skills and certifications may command higher salaries. Additionally, individuals working in larger cities or areas with a higher cost of living may expect slightly higher salaries compared to those in smaller towns or rural areas.

It's important to note that salary ranges are subject to market fluctuations and can change over time. If you are unsure and looking for some details on what you should be earning, give us a call. Our industry knowledge, market research and vast experiences allow us to advise and share accurate and current salary information specific to the IT Support field.

IT Support is a dynamic, in-demand, and fulfilling career choice that combines your passion for technology with the opportunity to make a positive impact. With the growing reliance on technology across industries, skilled IT Support professionals are essential in ensuring smooth operations and user satisfaction. If you thrive on problem-solving, enjoy helping others, and have a keen interest in technology, pursuing a career in IT Support could be the perfect fit for you. Embrace this exciting field, and you'll find yourself in a rewarding and ever-evolving profession.

​Are you looking at starting or progressing in your career in IT Support and Infrastructure? Or maybe you're a Hiring Manager seeking top IT Support talent?

Get in touch with our IT Support specialists to discuss IT Support recruitment solutions.