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3rd Line Specialist

  • Location


  • Sector:

    Infrastructure and Support

  • Job type:


  • Salary:


  • Contact:

    Luke McNamara

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Liquid error: internal
3rd Line Support Specialist - Salary dependent on experience

My client are an industry leader manufacturer in building services based in Herefordshire looking to recruit a 3rd Line Support Specialist to their IT Team.

A forward thinking and cash rich company who have thrived during the pandemic, my client were well prepared for homeworking and were able to seamlessly transition during lockdown and have continued to succeed even during the current climate.

The industry sector makes them a very stable business to be with during these unprecedented times who offer a fantastic opportunity for the right candidate.
So what's in it for you in this 3rd Line Support Specialist opportunity?

*A fantastic salary which exceeds current market rates
*23 days holiday per year
*Flexible working from home options
*Opportunity to work abroad for projects in the likes of Dubai, Australia, and Scandinavia

Sound good so far? Then read on…

Your primary responsibilities in this 3rd Line Support Specialist opportunity will consist of the following:

*Assist in the development and mentoring of more junior members of staff.
*Provide an interface between the service desk and service providers supplying diagnostic information.
*Sustain the IT knowledgebase, through accurate documentation of systems and related business procedures
*Resolve requests, incidents, problems and major incidents assigned to your team within service level agreements whilst working with the Technical Services Manager, to plan, schedule and monitor work activities of the team in order to meet business needs.
*Propose, discuss and evaluate potential solutions with the technical services manager and implement agreed modifications or workarounds as directed.
*Perform on-site hardware and software root cause fixes and where necessary work rounds across multiple sites. You will work towards service improvements.
*Provide support outside of normal working hours either as part of a rota or on an ad hoc basis to meet business requirements.

To be successful in this 3rd Line Specialist opportunity you need the following skills, knowledge and experience:

*Previous commercial experience in a 3rd Line Support Role
*Great knowledge of VMware
*Great knowledge of Active Directory and Windows Server 2016/2019
*Great knowledge of security vulnerabilities and concerns
*Experience in Networking: WAN/LAN & WLAN, as well as concepts such as TCP/IP, DHCP, DNS
*Experience of working in the cloud (Azure or AWS for example)
*Experience in Powershell scripting
*Valid UK Driving license

This 3rd Line Support Opportunity is based in Herefordshire so is commutable from: Hereford, Worcester, Pembridge, Kidderminster, Shropshire, Tenbury Wells, Leominster and the surrounding areas.

If you are interested then apply now! I would love to hear from you… or, if you know a 3rd Line Support Specialist then let me know! We offer a generous referral scheme.