3rd Line Support Engineer

Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you!

Main Responsibilities

• IT Troubleshooting via telephone and remote support software
• 3rd line escalation from 1st and 2nd line support engineers
• Diagnosis of faults with technical systems and take appropriate action
• Provide a high level and effective service to customer's
• Working with Senior Management team to provide top level IT expertise

Skills required

• Relationship building with colleagues and clients
• Effective communication skills and phone manner
• Problem solving to create solutions for any customer needs
• Knowledge of virtualisation technologies (Hyper-V/VMWare).
• Server, Storage and Networking knowledge (Desirable)
• Clear and concise documentation
• Microsoft Windows Server technology design and implementation
• Good knowledge of Active Directory design and implementation
• Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)

If the above sounds of interest to you then please submit an application or get in touch at 01242 303124 or harry@hewett-recruitment.co.uk