Collections Advisor

Collections Advisor

The Role: We are currently recruiting a full-time Collections Advisor to join a friendly and vibrant team. The Collections Advisors play a crucial role in managing and facilitating the collection of outstanding debts owed by customers. The primary responsibility of a Collections Advisor is to ensure timely payments while maintaining a positive relationship with the customer. The role requires a delicate approach as customers may be facing financial difficulty. If you have experience dealing with customers, whether face-to-face or over the phone, you have the potential to become an exceptional Collections Advisor.

Responsibilities:

• Working in a busy call centre environment.
• Receiving calls from customers who owe money and processing payments.
• Using your initiative to negotiate payment arrangements and setting up affordable repayment plans for customers if payment in full cannot be collected.
• Maintaining call quality whilst ensuring call lengths are not excessive to help reduce lost calls.
• Making occasional outbound calls to those who have failed to make payment or contact.
• Applying sensitivity to every situation to assist customers in managing their financial repayments.
• Making informed decisions based on customers' unique circumstances and information provided.
• Using the in-house dialling system (full training is given).

Personal Attributes:

• Exceptional customer service/ call centre skills.
• Credit control experience advantageous
• Natural people skills.
• Desire to help and find the best solution for both clients and customers.
• Strong problem-solving abilities and a results-driven mindset.
• Excellent communication skills, both oral and written.
• Excellent telephone manner.
• Proficiency in computer skills, including the use of Microsoft Word and Excel.
• A positive and approachable manner.
• A strong background in customer service, telephone support, call handling, or collections is advantageous.

What We Can Offer You

• • 30 days holidays including bank holidays, increasing with length of service.
  • Excellent (and achievable) bonus scheme.
  • On-site parking.
  • Casual dress.
  • Company events.
  • Company pension.
  • Wellness programmes

If you want to work ina relaxed, fun environment where hard work and dedication is rewarded then please apply!