Credit Control/ Customer Service

Posted 09 July 2024
Salary Up to £23000 per annum
Job type Permanent
Contact NameJennie Lessemun

Job description

Do you enjoy building rapport with people over the phone?

Have you got experience in working in customer services previously and delivering high levels of customer care?

As a Credit Controller you will participate in the delivery of high quality debt recovery services for the lettings services team.

Duties will include:

To carry out administrative tasks associated with debt recovery services of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our service in line with our customers' expectations.

  • To ensure the financial (and certain other) data maintained in the Property management system is both accurate and up to date
  • Minimise unpaid rent by rigorous application of the arrears procedure.
  • To deliver high quality client accounting services to clients
  • To produce client arrears reports as required
  • Monthly reporting to Lettings Senior Credit Controller and Lettings Services Manager
  • Reconciliation of tenancy accounts - liaising with Government Agencies as necessary
  • Prepare legal cases and liaise with Solicitors regarding possession
  • Report to Clients and Property Managers
  • Review unposted receipts, investigate and resolve any unidentified items
  • Process credit/debit card payments through our online system
  • Day to day management of tenant accounts

Skills and epxerience:

Good computer literacy

Strong customer service and general administration skills

Trust We are open and honest
Respect We seek an inclusive environment which promotes empathy and care for each other
Integrity We have strong and moral principles. We do as we say
Innovation We welcome change as a way to nurture a growth mindset
Delivery We work together to deliver the most effective solution in a timely manner