Customer Service Representative - Italian or Spanish Speaking

Temp-to-Perm Opportunity

About the Role

Our client is seeking a skilled Customer Service Representative with fluency in Italian or Spanish to join their dynamic team. This position offers an excellent opportunity to grow within organisation, starting as a temporary role with a clear pathway to permanent employment for the right candidate.

Key Responsibilities of a Customer Service Representative

• Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations.
• Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution.
• Perform order management tasks, including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput.
• Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies.
• Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets.
• Support the development and enhancement of customer-centric practices, including documenting best practices and proactive communication strategies.
• Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience.
• Occasionally represent the company during customer visits, fostering strong relationships and providing in-depth support for their order lifecycle needs.

Requirements Customer Service Representative

• **Fluency in Italian, Spanish & English is essential** - additional European languages are an asset.
• Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
• Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
• Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
• Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
• Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.

We Offer

• Competitive hourly rate of £13.85 an hour
• Temp-to-Perm opportunity with career growth potential
• Supportive and inclusive work environment
• Comprehensive training program
• Regular working hours

Location

Redditch (Office based role)

Timings : 08:00 to 04:30 (40 hours week)

If you are available immediately and are happy to start ASAP, apply today!