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Customer Service Coordinator

  • Location

    Malvern, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Kate Turnbull

  • Contact email:

    kate@hewett-recruitment.co.uk

  • Job ref:

    KT 30317_1563528442

  • Published:

    30 days ago

  • Expiry date:

    2019-07-26

  • Consultant:

    #

Customer Service Co-ordinator

If you are an experienced customer service professional who has excellent IT and communication skills and can work within a fast paced environment, this role offers an opportunity to work for a visionary and highly professional organisation.

Coordinating externally with customers and engineers as well as resolving issues and queries, you will have worked in a similar position and will understand the logistical requirements and demands for such a role.

Some key duties and responsibilities for the Customer Service Coordinator will include (but not be limited to):

*Matching the customers' requirements to the availability of engineers and other technical resources including communication with Sales and Applications
*Receiving and registering of customer and engineer calls
*Dispatching of and coordinating with service engineers
*Daily support of customer administrative functions
*Spare part ordering, shipping, invoicing and stock control
*Updating systems with warranty / contract at point of sale
*Dealing with invoice queries
*Daily written and verbal communications with customers

Skills and experience required:

*Business administration, customer service ore sales support
*Exceptional communication skills - verbal and written
*Excellent IT skills - All Microsoft Office and SAP ( preferred)
*Strong organisational skills
*Exceptional attention to detail
*Confident and calm manner with strong problem solving skills
*Excellent team player

Location - Malvern
Salary - £TBA