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Customer Services Lead

  • Location

    Malvern, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £27000 - £28000 per annum

  • Contact:

    Kate Turnbull

  • Contact email:

    kate@hewett-recruitment.co.uk

  • Job ref:

    KT 32023_1616149787

  • Published:

    about 2 months ago

  • Expiry date:

    2021-03-26

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Services Lead

If you are an experienced Customer Services professional with experience in leading and mentoring a small team, this could be an ideal opportunity to join a successful company and fully utilise your skills. Offering a competitive salary, excellent holiday entitlement and a good team environment, our client is looking for an individual who will thrive in a 'hands on' role and play a key part within a small team.

Some key duties and responsibilities will include (but not be limited to):

  • Communicating effectively with both Customers and the Production team to ensure the fulfilment of customer orders
  • Accurately inputting orders onto the ERP system
  • Updating customer schedules and ensuring that goods are delivered on time, including booking transport and completing export documentation
  • Answering all incoming calls and dealing with queries accordingly
  • Maintaining and developing strong customer relationships
  • Dealing with all customer queries in a timely and professional fashion
  • Liaising with Production on stock availability to ensure it can meet customer demand
  • Archiving invoices and documentation as required

Skills and experience required:

  • Previous experience in a similar role
  • Experience in leading and encouraging a small team
  • Exceptional verbal and written communication skills
    Excellent customer facing skills
  • Excellent Microsoft Office Skills
  • An ability to work in a fast paced environment
  • Excellent attention to detail and high levels of accuracy
  • A strong technical acumen and ability to pick up and learn about the company's products
  • Self-motivated with a strong and flexible approach
  • Excellent team player and leader

Location - Malvern

Salary - up to £28k