Customer Supply Manager

Customer Supply Manager

Our client is looking for a Customer Supply Manager to join their dynamic team and take the lead on the end-to-end planning and supply process between their global suppliers and key retail customers.

In this pivotal role, you'll be the go-to person for managing product availability, forecasting, and inventory health ensuring that an exceptional service is delivered to customers. If you're proactive, data-savvy, and passionate about driving efficiencies, this could be an ideal opportunity for you.

Some key duties and responsibilities will include (but not be limited to):

• Act as the main supply chain contact for major customer accounts
• Own medium to long-term demand forecasting, working closely with commercial teams.
• Monitor inventory levels and forecast accuracy, identifying opportunities to improve stock health
• Collaborate with customer service to resolve any service or transport-related issues.
• Lead customer supply meetings and drive performance improvement initiatives.
• Work cross-functionally with internal teams to ensure alignment with customer needs.
• Track key KPIs and conduct root cause analyses for service issues.
• Drive and implement process improvements for greater efficiency.
• Understand customer assortments and support team knowledge-sharing.

Key skills and experience required:

• Experience in a supply chain or planning role, ideally in food or FMCG.
• Strong working knowledge of ERP and planning tools (SAP, Slimstock preferred).
• Demonstrated success in managing complex customer relationships and projects.
• Understanding of factory planning and supply processes.
• Exceptional communication, negotiation, and analytical skills.
• Proficiency in Excel and confident working with large data sets.
• Calm under pressure and able to juggle multiple priorities with ease.

Based in Malvern, our client is offering a competitive salary along with excellent additional benefits