Interim Service Delivery Manager

Interim Service Delivery Manager

14 month FTC

Are you able to identify and understand customers and stakeholders service needs? Are you looking for a position in which you can use your drive and organisational skills to improve service delivery? Can you perform under pressure? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of an international IT team!

Duties and responsibilities will include...

• Ensure Service Support and Service Delivery processes are in place to meet business needs.
• Establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
• Drive the improvement and adoption of the Change Management process to ensure a stable and secure IT environment.
• Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed.
• Drive internal and third party service review meetings covering performance, service improvements, quality and processes Meeting Support.
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.

What do you need to be successful in this role?

• You need to be a driven person with excellent customer service skills.
• You have a at least 6 years experience in Service delivery management, including ITIL process management and development.
• At least 5 years experience in managing teams.

Great to have?

• Experience of multi-national and culture diverse organisations.
• Project management experience.

When you join

• Your career will take off with a comprehensive induction programme. They then continue to support and develop their employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
• Valuing entrepreneurship and commitment by offering real career possibilities.
• You become part of a growing company where you can shape the future of work processes.