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Interim Service Delivery Manager

  • Location

    England

  • Sector:

    Software Delivery

  • Job type:

    Contract

  • Salary:

    £45000 - £65000 per annum

  • Contact:

    Jennie Lessemun

  • Contact email:

    jennie@hewett-recruitment.co.uk

  • Job ref:

    HQ32291_1619522097

  • Published:

    17 days ago

  • Duration:

    14 month FTC

  • Expiry date:

    2021-05-11

  • Consultant:

    #

Interim Service Delivery Manager

14 month FTC

Are you able to identify and understand customers and stakeholders service needs? Are you looking for a position in which you can use your drive and organisational skills to improve service delivery? Can you perform under pressure? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of an international IT team!

Duties and responsibilities will include...

  • Ensure Service Support and Service Delivery processes are in place to meet business needs.
  • Establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard.
  • Drive the improvement and adoption of the Change Management process to ensure a stable and secure IT environment.
  • Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed.
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes Meeting Support.
  • Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.

What do you need to be successful in this role?

  • You need to be a driven person with excellent customer service skills.
  • You have a at least 6 years experience in Service delivery management, including ITIL process management and development.
  • At least 5 years experience in managing teams.

Great to have?

  • Experience of multi-national and culture diverse organisations.
  • Project management experience.

When you join

  • Your career will take off with a comprehensive induction programme. They then continue to support and develop their employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
  • Valuing entrepreneurship and commitment by offering real career possibilities.
  • You become part of a growing company where you can shape the future of work processes.