Nights Emergency Call Handler

Posted 07 June 2024
Salary Up to £14.97 per hour
Job type Temporary
Contact NameMaisy Gillard

Job description

Nights Emergency Call Handler

Office Working 33 hours per week in Kidderminster - Night Shift

Temporary contract until Mid August

Pay rate: £14.97 per hour with weekly pay

Working Hours: 9.5 hours per shift with 30 mins break. Shifts are 3 on 2 off, 2 on 3 off 2 on.

As an Emergency Call Handler, you will be the first point of contact for clients using the service, handling calls from service users, emergency contracts, and healthcare professionals. If you have the desire and passion to provide excellent customer service, this may be the role for you!

Emergency Call Handler - Duties & Responsibilities:

  • Respond promptly to incoming calls and updating records to support the delivery of call handling services.
  • Managing alerts and directing customers/residents to the appropriate service.
  • Conduct scheduled outbound calls as required to ensure the wellbeing of residents.
  • Prioritise alerts and notifications, providing proactive and reactive support and following appropriate escalation pathways.
  • Delivering effective triage of calls to ensure appropriate support is provided for callers.
  • Having confidentiality of service users records in line with policies and procedures.

Emergency Call Handler - Skills and Requirements:

  • Strong IT skills.
  • Excellent communication skills and telephone manner.
  • Ability to quickly adapt to service user/customer needs and communicate in a caring and respectful manner.
  • Good organisational skills and record keeping.
  • Proficient in Microsoft Office and previous experience with in-house systems.

If you are available immediately and happy to start on a temporary contract, call Maisy on 01562 69090 to get further information, or email