Operations support/ Scheduler

Posted 09 November 2023
Salary £23000 - £25000 per annum
LocationGreat Malvern
Job type Permanent
Contact NameJennie Lessemun

Job description

The Operations Support Assistant job involves a variety of responsibilities and tasks related to providing administrative support to the business. Here's a breakdown of the key responsibilities, accountabilities, and required skills for this role:

Key Responsibilities and Accountabilities:

  1. Software Usage: Utilize SimPRO for managing business operations and Xero for financial management.

  2. Work Scheduling: Schedule work for service care engineers and technicians.

  3. Quotations: Issue service care plan and calibration/repair quotations using SimPRO.

  4. Financial Data: Record financial data and input supplier invoices into SimPRO or XERO.

  5. Fleet Management: Assist in managing the company's vehicle fleet, including arranging servicing and repairs.

  6. Goods Handling: Process goods inwards, receive parcels, and distribute them to stores or the service area.

  7. Purchase Orders: Raise purchase orders in SimPRO and XERO, ensuring stock levels are checked, and liaising with suppliers.

  8. Marketing Data: Input marketing data into SimPRO from external databases and leads.

  9. Phone Calls: Answer telephone calls, direct calls to the relevant colleagues, take messages, and relay queries as needed.

Detailed Tasks:

The post holder will be responsible for specific tasks, including:

  1. Using SimPRO for work management and quotation issuance.
  2. Maintaining accurate records in SimPRO.
  3. Receiving and handling phone calls.
  4. Managing incoming parcels and invoices.
  5. Recording financial data using Excel spreadsheets.
  6. Vehicle servicing and maintenance, including mileage tracking.
  7. Purchase order creation and stock take participation.
  8. Parcel dispatch to customers and suppliers.
  9. Inputting marketing data from external sources.

Skills Required:

  • Teamwork
  • Organisation
  • Communication
  • Good listening skills
  • Resilience
  • Professionalism, technical, and analytical skills
  • Time management
  • Meeting deadlines
  • Computer literacy
  • Commercial awareness


  • GCSE or equivalent in English, Mathematics, Business Studies

Experience Requirements:

  • Proficiency in Microsoft 365 applications (Excel, Word, Teams)
  • Experience in using SimPRO and XERO is desirable but not essential.