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Temp Worker FAQ's

AnchorNavigate our Temp FAQ's by 'clicking' your topic of interest:

If you have any other queries or questions, please talk to your consultant in the first instance – we are here to help!


PAYMENT OF WAGES

You will be paid by credit transfer directly into your Bank/Building Society account.
Payments are cleared into your account on the Friday following the week you worked.
If you have any queries concerning wages then please call our Kidderminster Office and ask for the Wages Department. When you first start temping for us you will receive an email asking you to set up your personal and secure SageOnline account. This is where all your payslips will be available to view – you can also access any previous pay slips and P60’s. Only in instances where you do not have an email address will a payslip be posted.
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SICKNESS & ABSENCE

If for any reason you cannot make it into work, you must contact your consultant the
night before or in any case at least an hour prior to the start of your assignment or shift on the day of your absence. You must tell us the nature of your sickness/absence and advise us of your likely date of return. You must report into us on each day of your absence. Depending on your assignment there may be restrictions on when you are allowed to return (e.g. working with food products) so it is very important that your are honest with us.
Depending on the duration of your absence you may be entitled to claim Statutory Sick Pay. Due to the nature of temporary agency work, in circumstances where your position cannot be held open for you, your assignment may be terminated by the client. PLEASE DO NOT SEND A TEXT – you must call us on the out of hours number you have been given by your consultant.
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HOLIDAYS

The holiday year begins on January 1st of each year and runs through to December 31st inclusively. All holiday entitlement must be taken within the holiday year – it cannot be carried over. It is your responsibility to ensure you use all of your holiday entitlement.
The current statutory holiday entitlement is 28 days per holiday year, inclusive of Bank Holidays. Holiday Pay is accrued on basic and overtime hours at a rate of 12.07%.

The amount of holiday pay you receive is based on your average weekly hours of work, in the preceding 12 weeks, multiplied by your average hourly rate. If you are unsure of how much holiday you have accrued then please speak with our Wages Team – they will explain exactly what average daily hours and average hourly rate you are entitled to.

– THE GOVERNMENT TELLS US HOW HOLIDAY PAY MUST BE CALCULATED – WE CANNOT CHANGE THIS.

When you qualify for AWR your holiday entitlement may increase depending on the company where you work and your Consultant will advise you of any changes.
Holiday is paid like wages and will be paid into your nominated Bank or Building Society Account on the Friday following the week of your holiday. You must complete a Holiday Request Form to book any holiday - your notice must be at least twice the length of holiday required. ALL holiday MUST be authorised by your current supervisor or line manager before booking holidays/flights. Please ask your Consultant for a Holiday Request Form so we are able to inform the Wages Department in advance.
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RIGHTS UNDER THE AGENCY WORKER REGULATIONS 2010 ('AWR')

The AWR came into force on 1st October 2011 and provides individuals that are classed as ‘agency workers’ with additional rights. The rights can be split into two categories (i) those which apply from the first day of an agency workers assignment (or 1st October 2011 if they are already on assignment) and (ii) those rights which apply after an agency worker has been engaged with a hirer in the same role for a continuous period of 12 weeks (with some short breaks or breaks for particular reasons, such as illness or maternity preserving such continuity).
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WHAT ARE MY 'DAY ONE RIGHTS'

You will have the right to access collective facilities and amenities at your place of work
and to be notified of suitable, relevant vacancies within the organisation. The collective
facilities and amenities could include facilities such as canteens, car parks, toilets and
changing rooms, crèche facilities etc. However, this is only to the extent that these are provided to a directly engaged person undertaking the same job. These can be excused if a Client can provide a good objective reason why you cannot have such access. 
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WHAT ARE MY '12 WEEK RIGHTS'

As stated, an agency worker will also have rights after they have been working in the same role for the same hirer for 12 weeks. These 12 weeks can be through any agency or a combination of agencies, so it is therefore important that you advise us if you have already completed an assignment with the said Hirer and in what role.
After 12 weeks in the same role at the same hirer you will have a right to receive the same pay and basic working conditions that you would have received had you been engaged directly by the hirer on the first day of the assignment, provided that such rates and terms are “ordinarily in force” within the organisation i.e. formally recorded or usual custom or practice. This effectively means that Hewett Recruitment will need to pay you the same rate as you would have been paid had you been taken on directly by the hirer and provide the same rest breaks, overtime, bonuses (if relevant) and annual leave that would have been applicable. 
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POOR PERFORMANCE & ATTENDANCE

The nature of temporary work means that an assignment can end at short notice depending on changes to the volume of work or orders at the company you are working at. Poor attendance or performance can affect the security of your assignment. As a temporary worker you need to be reliable, punctual and hardworking. You are representing Hewett Recruitment and poor performance or repeat absences may result in your assignment being terminated. We will deal with all complaints in a fair and just manner and in line with our complaints policy which can be found on our website.
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IT Testimonials

  • We would absolutely, without a doubt score you a 10/10. It is felt that Hewett understands our business and culture therefore the candidates that are fed through are already matched to this. Consultants have formed an excellent relationship with the staff and this personable but professional approach has been excellent during the stress of moving premises.

    "Hewett understands our business and culture"
    HR Manager - Malvern, Worcestershire
  • Very pleased with the level of service I have received recruiting for positions. The ‘wow’ has to be the responsive and cheery service I have received from Jennie Lessemun who has always managed to find someone for us and is a pleasure to work with.

    "Very pleased with the level of service"
    IT Client
  • I have only recently started using your services and so far I have had a good experience and have been provided an update which is always good as most recruitment agencies don’t provide this, but from the point of a jobseeker, I always like to know where you are with an application and so far the updates provided by your team have been much appreciated. I will score your services 9 out of 10 so far and hopefully, it will be 10 if I secure a position that you recommend me for. I would definitely recommend to a friend. 

    "Good experience: Receive useful updates from staff"
    IT Candidate
  • 10/10. Your service is always excellent and the candidates are always of interest.

    "Your service is always excellent"
    IT Client
  • I would give you 10 out of 10. I have been dealing with Janine recently and she was really good, a very pleasant and helpful girl. I have dealt with Jennie Lessemun and Kate Turnbull in the past and love catching up with them at HR Events. They are both fabulous to get on with and very professional.

    "Fabulous to get on with and very professional"
    Commercial & IT Candidate
  • 10/10 – always helpful, professional and go the extra mile. Big shout out to Jennie Lessemun who I deal with the most, always a pleasure to work with.

    "Always helpful, professional and go the extra mile"
    IT Client
  • I would like to inform you that I am very happy about the service I got from your company and I would be more than happy to give it a rate of 10. I also would be very confident to recommend your company's services to other friend and colleagues. 

    "I am very happy about the service I got from Hewetts"
    IT Candidate
  • So far I would have no problem recommending Hewett to any of my friends or colleagues. The consultant I've been dealing with has been able to put me forward very quickly for several possible roles.

    "Hewetts have been able to put me forward very quickly for several possible roles"
    IT Candidate

Engineering Testimonials

  • I have had repeated success recruiting via the Engineering Department at Hewett. High-quality candidates are submitted quickly for technical roles who have been prepared well for interview. I am impressed with the professionalism of service I receive and the high calibre of potential employees they have available. My business will continue to approach Hewett for all our recruitment needs.

    "High-quality candidates are submitted quickly for technical roles"
    Engineering Client - Worcester
  • The engineering desk has done a fantastic job. They have now found two candidates for us, when the national engineering recruitment market leader couldn’t find anyone due to a national C&I Tech shortage. Fantastic work!

    "They have now found two candidates for us, when the engineering recruitment market leader couldn't"
    Technical Client - Evesham, Worcestershire
  • We would absolutely, without a doubt score you a 10/10. It is felt that Hewett understands our business and culture therefore the candidates that are fed through are already matched to this. Consultants have formed an excellent relationship with the staff and this personable but professional approach has been excellent during the stress of moving premises.

    "Hewett understands our business and culture"
    HR Manager - Malvern, Worcestershire
  • No complaints this end – top marks. Wouldn’t use anyone else for our staffing. [The] service from your team is always excellent and the girls always keep us well informed as well as supplying the right candidates for the jobs. 10 out of 10 from me.

    "No complaints this end – top marks"
    Engineering Client - Worcestershire
  • I'm happy to say 10. I don't think you could do any more for us when we need you, but most importantly you are not constantly getting in touch when we don't.

    "I don't think you could do any more for us"
    Engineering Client, Kidderminster

Commercial Testimonials

  • Happy to give 10/10. Mainly deal with Anthony but cannot fault the service generally from Hewetts. You’ve provided us with some wonderful staff over the last few months, can’t fault you.

    "I cannot fault the service"
    HR Officer, Kidderminster
  • 9 / 10. We have found the service received from Hewett Recruitment to be prompt and efficient. Listening to what we wanted and delivering extremely high quality temporary staff.  We would have no hesitate in recommending to our colleagues and partners in the local area.

    "They listen to what we want and deliver extremely high quality temp staff"
    Cultural Programmes Officer, Malvern, Worcestershire
  • We would give you the score of 10/10 here at Bewdley, as throughout the year you have been most helpful and have supplied us with staff who have been very good, yes we would have no problems to recommend you to other companies needing temporary members of staff.

    "Throughout the year you have been most helpful"
    Commercial Client, Worcestershire
  • I will give 10 out of 10 for your service we always have first class service and staff.

    "We always have first class service and staff"
    Commercial Client, Worcestershire
  • [The] service  is very good and I think you have a great team. Both on the temp side and also permanent.

    "You have a great team"
    Commercial Client, Worcestershire
  • 9/10. All the consultants I speak to are friendly, knowledgeable and extremely helpful. I really like the fact that having worked with us for numerous years Hewett’s understand our business and the fact that unlike other agencies I do not get phone calls every month asking if we have any vacancies. Hewett’s are always our first port of all for temp or perm staff.

    "All the consultants I speak to are friendly, knowledgeable and extremely helpful"
    Commercial & Industrial Client, Worcestershire
  • I would score the service we have received in the past 3 months at a 10. The difference between you and the rest is quite simply quality. The consultants go out of their way to understand what we need and match that with candidates you have. This means that the relationship built is one of trust. This was demonstrated when I needed a temporary person for the sales office and Janine discussed potentially two candidates with me that were suitable. In the end I let her make the choice, and she was of course correct. They have been an excellent temporary worker; asking all the right questions; engaged and totally unfazed by going in to a situation and industry they knew nothing about. I am only sorry we are unable to keep her.

    "The difference between you and the rest is quite simply quality"
    Commercial Client
  • “I would defiantly give you a 10, I have already suggested you to some of my friends. I think I was just really impressed with how quickly I started getting interviews after signing up with yourselves. “

    "I was really impressed with how quickly I started getting interviews"
    Commercial Candidate
  • “I would give Hewett’s a massive10/10. Anthony has been amazing and helped me get the job I was really looking forward to doing. I would recommend you to friends and family in an instant. Thank you”

    "I would recommend you to friends and family in an instant"
    Commercial Candidate
  • As a new customer to Hewett Recruitment I have to give your service a 9 !!! Janine has been brilliant. The standard of candidates (temp reception) has been excellent so far- thank you

    "The standard of candidates has been excellent"
    Commercial Client
  • I wouldn’t hesitate to recommend you. In most cases other agencies promise but don’t perform. You perform exactly how you would expect an agency to perform.

    "You perform exactly how you would expect an agency to perform"
    Commercial Client
  • Staff put themselves out to help people find work and are easy to chat with, especially in what can be difficult times for the jobseeker. Nothing is any trouble and I have been treated with the upmost respect and kept in the loop about jobs

    "I have been treated with the upmost respect"
    Commercial Candidate
  • We would like to give you a score of 10 out of 10 and would certainly recommend your services. Hewett’s have provided some very professional ladies to assist on our main reception desk here in the business centre. We look forward to a continued business relationship in years to come.

    "We would certainly recommend your service"
    Temporary Commercial Client
  • 9/10. The correspondent Kate was very efficient and was able to give us 3 strong potential candidates in a very short timeframe. I would definitely use/recommend your services in the future.

    "We received 3 strong potential candidates in a very short timeframe"
    Commercial Client
  • Janine Winters and Kate Turnbull are always extremely helpful and efficient with their responses and providing assistance. With this in mind my score would be 10. Thanks so much for all of your help.

    "Always extremely helpful and efficient with their responses and providing assistance"
    Temporary Commercial Client
  • Happy with the service we received and think Janine did a great job and is very personable. Our new recruit is working out well, so I would say a 10 from us! Thank you

    "Janine did a great job and is very personable"
    Commercial Client, Worcester
  • We’d score you 9/10 – you have provided some fantastic temps over the past few months. Our Marketing temp has only started today and I’ve already heard some great feedback and we have taken on our Membership temp as a FTC so cannot speak highly of them and the work Janine and the team have done enough!

    "You have provided some fantastic temps over the past few months"
    Commercial Temp Client
  • I am always pleased with the service provided by Hewett, particularly Kate. I will always come to Hewett for any admin roles. The Malvern Employment Law Forum is really useful and I’m grateful to Hewett for facilitating this. The score I’d give is 10.

    "I am always pleased with the service provided by Hewett"
    Commercial Client
  • I would give you 10 out of 10. I have been dealing with Janine recently and she was really good, a very pleasant and helpful girl. I have dealt with Jennie Lessemun and Kate Turnbull in the past and love catching up with them at HR Events. They are both fabulous to get on with and very professional.

    "Fabulous to get on with and very professional"
    Commercial & IT Candidate
  • Definitely a 10 from me. Very pleased with how your processes work. Kate was Excellent.

    "Very pleased with how your processes work"
    Commercial Client
  • I have just recently found my new role through Hewett’s and Kate was just great from start to finish. Really lovely, a friendly approach and didn’t seem to be ‘selling a service’ like a lot of recruitment agencies can do. 

    Would always recommend you guys as I’ve used you for a long time. 

    Not to forget Anthony who I have previously spoken with who was always really pleasant.

    "Great from start to finish"
    Commercial Candidate
  • I'd rate the service I received at Hewett Recruitment 9 out of 10 in terms of process, candidate support, CV review, client profiling, initial screening etc.

    "9 out of 10"
    Commercial Candidate
  • Definitely a 10. Your recruitment agency is very efficient, so helpful and very friendly.

    Would recommend to anyone.

    "Your recruitment agency is very efficient, so helpful and very friendly"
    Commercial Candidate
  • I would certainly rate the agency very highly. I found Kate Turnbull particularly helpful and attentive. Kate is the only recruitment agent I've ever met with who I felt truly listened to my career situation.

    It's a 9 from me and I think you can guess that finding the right job would certainly make that a 10!

    "The only recruitment agent I've ever met with who I felt truly listened to my career situation"
    Commercial Candidate
  • 10 out of 10 - extremely likely to recommend. You make it incredibly easy to organise and select temps, all done with a couple of calls and a couple of emails – very impressive. The quality of the temps we have received recently has been incredible. They have fitted in quickly and have been real assets to the team.

    "You make it incredibly easy to organise and select temps"
    Temporary Commercial Client
  • We were very pleased with Hewett's for finding us 3 candidates one of which we were able to take on, the standard on candidates were very good and well-vetted prior to interview.

    Kate was very professional and helpful throughout the whole process 

    I would definitely recommend to a third party.

    "The standard on candidates were very good and well-vetted"
    Commercial Client
  • My dealings with Kate were really positive - she is highly professional, responsive, and seemed genuinely interested in our work and requirements. So based on my experience, I'd say 10 as extremely likely to recommend.

     

    "Highly professional, responsive, and seemed genuinely interested"
    Commercial Client
  • A definite 10 from me!  Hewett Recruitment is always responsive and honest and your Consultants seem to have an intuitive understanding of our needs.  As well as the fantastic recruitment service, your work with partners such as Chamber of Commerce and CIPD keeps my knowledge up to date as an HR professional.

    "Always responsive and honest"
    Commercial Client, Worcester
  • "Always helpful and responsive to our needs"
    Temporary Commercial Client
  • I'd be more than happy to give a score of 10 for my experience with Hewett Recruitment. Kate in your Worcester office has been wonderful to work with. She has placed me in my current maternity cover role and is helping me with my next opportunity. I would definitely recommend Hewett to a friend. 

    "Kate in your Worcester office has been wonderful"
    Commercial Candidate
  • I would definitely give Anthony a 10. 

    Whilst I was employed at my previous employer, my old manager recommended I used Hewetts to recruit our employees as you can provide a valuable local connection and perspective. It's only now, that I'm using your agency from a candidate perspective that I can understand the true value in this. Anthony keeps me updated on the current market situation and my applications. He goes above and beyond to spend time answering my questions and provides me with his valuable insights of which I am very thankful. I have now experienced the exact opposite with some agencies so can truly compare my experiences. I would 100% recommend Hewetts. 

    "Hewetts provide a valuable local connection and perspective"
    Commercial Client, turned Candiate
  • I would definitely score you a 10 and recommend you to anyone without any qualms.

    "I'd recommend you to anyone without any qualms"
    Commercial Client
  • It's still early days in our relationship but we're very much heading in the right direction... I am extremely happy with the service we have received from Jennie, she quite simply understands what we are looking for, she is very professional but personable too. She acts as the “honest broker” earning the trust of both parties.   

    "Very professional but personable too"
    Temporary Commercial Client

Industrial Testimonials

  • 10 out of 10 communication is good everyone knows who I am when I phone and your team seem to understand what we do as a business which means you always seem to provide the right candidate, no issues.

    "Everyone knows who I am when I phone"
    HR Manager, Kidderminster
  • All the staff at Kidderminster have been fantastic and as helpful as they possibly could be, I’ve really tried to think of ways of improving the working experience but can’t because they do such a good job. I do and will continue to recommend Hewetts to friends and colleagues so it’s a 10 /10 from me.

    "All the staff have been fantastic"
    Warehouse & Logistics Manager
  • I have absolutely no issues whatsoever. Sarah and Lisa are often in touch after a placement, ensuring our requirements are met checking that the skills of those placed are meeting the requirements. I find the girls professional and courteous at all times and always willing to assist. On this basis, I would give the team a 10, keep up the good work

    "I have absolutely no issues whatsoever"
    UK Operations Manager, Kidderminster
  • Sarah and Lisa are brilliant! They work really hard for me and I really do appreciate the work they put in. I know I’m a challenging customer at times, however, the team cope with my requirements and keep me informed. 10 from me.

    "The team work really hard for me"
    Operations Manager - Tenbury Wells
  • I'd score you 10 as the girls at Kidderminster are extremely helpful! So much that I no longer used any of the other 4 agencies I’ve used in the past

    "I no longer used any of the other 4 agencies I’ve used in the past"
    Industrial Client, Malvern
  • 9/10. All the consultants I speak to are friendly, knowledgeable and extremely helpful. I really like the fact that having worked with us for numerous years Hewett’s understand our business and the fact that unlike other agencies I do not get phone calls every month asking if we have any vacancies. Hewett’s are always our first port of all for temp or perm staff.

    "All the consultants I speak to are friendly, knowledgeable and extremely helpful"
    Commercial & Industrial Client, Worcestershire
  • I enjoy being a part of Hewett's. I'd rate them 9/10 :-) My 'wow moment' was the whole process of the tasks that were sent to me before doing my interview with yourselves. Another moment that I feel should be recognised is whenever I need a question or a bit of help, I am always guided in the right direction. I am glad that I chose you as an agency to work with.

    "If I need a bit of help, I am always guided in the right direction"
    Industrial Candidate
  • I'm giving you a 10 out of 10 and I don't think you need to improve on anything

    "You don't need to improve on anything"
    Industrial Candidate
  • I would score you 10/10. I find Hewett Recruitment very responsive. We receive a good caliber of candidates who always appear to be efficient, confident and friendly. Would highly recommend.

     

    "I find Hewett Recruitment very responsive"
    Industrial Client
  • Hewett has been a god send in finding me a job and helping me get into it the service is amazing staff there are so cheerfully and helpful I definitely would recommend people to the agency. Thank you

    "Hewett has been a god send in finding me a job"
    Industrial Candidate
  • I would give you a score of 10 in terms of recommending your services. From my first contact with yourselves, my interview was arranged quickly and all queries have been answered by your team promptly and efficiently.  Lisa, Sarah, Diane and Steve have been the main contacts I have been in touch with and they have been polite and friendly at all times.  I am enjoying my job and doing my very best on every shift. Hopefully they are happy with me too! :-)

    "All queries have been answered by your team promptly and efficiently"
    Industrial Candidate
  • I would score Hewett's a 10 out of 10. They have been so helpful and always ready to take a call. Within 5 days I had a job could not recommend this company enough. Thank you for finding me a job I love

    "They have been so helpful and always ready to take a call"
    Industrial Candidate
  • 10/10 for service, would recommend. Always receive a friendly, prompt service.  Anyone I speak to at Hewett’s is always happy to help. Queries are dealt with promptly.

    "Always receive a friendly, prompt service"
    Industrial Temporary Client
  • No complaints this end – top marks. Wouldn’t use anyone else for our staffing. The service from your team is always excellent and the girls always keep us well informed as well as supplying the right candidates for the jobs.10 out of 10 from me.

    "Wouldn’t use anyone else for our staffing"
    Industrial Temporary Client
  • We have worked with Hewett Recruitment for coming up to 20 years now for much of our recruitment, predominately for industrial & commercial temporary labour.

    We have used the agency on a sole basis for this due to the exemplary service we receive, in 20 years we have never thought of moving to another provider.  There is not a high turnover amongst the consultants and I have been dealing with the same team of people for many years which is great for us a customer as our needs are dealt with immediately. The temporary labour we have are always of good calibre and due to the nature of our relationship Hewett know exactly what kind of employee we are looking for.

    Training on our products is completed before the temp arrives to ensure they are fit for our processes and Hewett manage all of our PPE equipment so the temporary worker is good to go when they come into the factory.

    Hewett have also helped us with many work related aspects outside of their remit with assistance on Brexit ideas & external training courses for our employees.

    I would have no hesitation in recommending Hewett recruitment as an agency for temporary labour, there is a lot of competition in this industry but we would not look elsewhere. 

    "In 20 years we have never thought of moving to another provider"
    Southco, Industrial Client
  • I have zero complaints to be honest, the staff who I speak to in the office are always very helpful, I normally speak to Lisa who is great and understands our account. So it will have to be 10 out of 10

    "The staff I speak to in the office are always very helpful"
    Industrial Client
  • Because of my personal situation the shifts you provide are perfect for me. I have only used your agency but if someone needs the same sort of hours I would 100% recommend your agency - 9 out of 10. 

    "I would 100% recommend your agency"
    Industrial Candidate
  • Hewett Recruitment have supported the growth and development of International Glazing Services and Lens-Online on a sole-supplier basis for a number of years. This includes helping to ensure a smooth transition when the businesses moved to a new, purpose built site as well as reacting quickly and effectively to peaks in demand at short notice. Both of our businesses recruit for staff on a Temp-to-Perm basis, putting greater emphasis on maintaining the quality and reliability of the candidates…something that Hewett Recruitment has been able to do with minimum fuss. Between us we have built strong relationships at all levels in the business and I couldn’t recommend Hewett more highly as a supplier of choice.

    "Hewett react quickly and effectively to peaks in demand at short notice"
    Industrial Client, Kidderminster
  • I would definitely recommend to family & friends. The girls kept me in work for the 5/6 months I was with you so my score would be 9 out of 10

    "I would definitely recommend to family & friends"
    Industrial Candidate