3rd Line Support Engineer

3rd Line Support Engineer

Are you a 3rd Line Support Engineer looking to join a growing company where your level of knowledge and expertise will position you as a subject matter expert?

If the answer is yes then read on!

My client are a Managed Service Provider based in the West Midlands.

So if you have excellent experience in 3rd Line Support and are looking to extend your career and add value to a growing business then read on!

What they can offer you:

• Basic of £30,000-£40,000 DOE
• 22 days holiday
• Flexible working from home options
• Rewards and bonuses for going above and beyond expectations
• Continuous training and development
• Private healthcare
• Family feel culture

To be successful in this 3rd Line Support role my client are looking for the following attributes and experience

• Strong background in 3rd Line Support (Essential)
• Virtualisation in Hyper-V/VMWare (Essential)
• Networking including routing, switching, VLANs, firewalls (Essential)
• Experience in being the escalation point for 1st/2nd Line Support (Essential)
• Azure / AWS / Cloud Technologies
• Interest in new technologies

You must also have access to a vehicle to be successful in this role. Your responsibilities will consist of the following:

• Working with Senior Management team to provide top level IT expertise
• Providing IT Troubleshooting via telephone and remote support software
• Providing 3rd line escalation from 1st and 2nd line support engineers
• Providing onsite solution implementation
• Providing high level customer care and building relationships with customers
• Understanding the customers' product portfolio

So, if this sounds like you then get in touch! I would love to hear from you. This role is commutable from Birmingham, Worcester, Droitwich, Hereford, and the surrounding areas!