Customer Care Coordinator dual speaking

Dual speaking Customer Service Co-ordinator

We are looking for a highly professional French-speaking Customer Care Co-ordinator located in Worcester. You will be the first point of contact for our French and UK customers, mainly via the telephone and email. You will be responsible for providing a high level of customer service through processing orders accurately and handling enquiries and complaints in an efficient and proactive manner.

Start date: Immediate start

Duties:

• Answer incoming calls from the UK and France
• Data entry onto the in house data base
• Order processing

• Maintaining credit control for France
• Making regular contact with our French customers to reduce aged debt and resolve outstanding payments

Requirements:

• Great communicator
• Cooperation and Team working
• Adaptability
• Expertise and Professionalism
• Problem Solving/ Analysis
• Empathy and care
• Excellent attention to detail

Fluent (both verbal and written) in French

Pay: £11 -12 per hour full time Monday - Friday 08:15 - 17:15 early finish at 15:30 on Friday's.

Parking available on site

In return, we will offer you opportunities for training and career development, alongside benefits including a health cash plan, private medical insurance, life assurance, high street shopping discounts, discounted gym membership, potential profit share bonus, flexible benefits including the option to purchase additional holiday, and much more!

This is a temp contract with the plan to extend to perm for the right person