If you are an experienced customer service professional who has excellent IT and communication skills and can work within a fast paced environment, this role offers an opportunity to work for a visionary and highly professional organisation.
Coordinating externally with customers and engineers as well as resolving issues and queries, you will have worked in a similar position and will understand the logistical requirements and demands for such a role.
Some key duties and responsibilities for the Customer Service Coordinator will include (but not be limited to):
* Matching the customers' requirements to the availability of engineers and other technical resources including communication with Sales and Applications * Receiving and registering of customer and engineer calls * Dispatching of and coordinating with service engineers * Daily support of customer administrative functions * Spare part ordering, shipping, invoicing and stock control * Updating systems with warranty / contract at point of sale * Dealing with invoice queries * Daily written and verbal communications with customers
Skills and experience required:
* Business administration, customer service ore sales support * Exceptional communication skills - verbal and written * Excellent IT skills - All Microsoft Office and SAP ( preferred) * Strong organisational skills * Exceptional attention to detail * Confident and calm manner with strong problem solving skills * Excellent team player
