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IT Support Analyst

  • Location

    Worcester, Worcestershire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £18000 - £19000 per annum + Benefits

  • Contact:

    Sam Birtwistle

  • Contact email:

    sam@hewett-recruitment.co.uk

  • Job ref:

    SB27979_1522227017

  • Published:

    9 months ago

  • Expiry date:

    2018-04-27

  • Startdate:

    ASAP

  • Consultant:

    #

Are you seeking an IT Support Analyst position where you will:

* Be challenged
* Work hard
* Be provided with a vibrant, open plan, encouraging and social work environment
* Be provided with a great career opportunities, salary and wider benefits

My client are an award winning software Development Company, looking for an IT Support Analyst to join their Support Team.

As a successful IT Support Analyst you will be responsible for:

*Managing support calls and acting as a point of escalation
*Identification and solution of support queries
*Providing technical support over the phone and remoting in
*Keeping the customer informed where no resolution is found
*Documentation and user training and demonstrations

As a successful IT Support Analyst you will need to be experienced in:
* Providing excellent Customer Service for both internal and external customers
* Great communication skills, including professional telephone manner
* Troubleshooting technical problems (preferably server/software related)
* Investigative and logical approach to problem solving

It would be beneficial as an IT Support Analyst if you have had experience in:

*C++
*Linux or Unix
*Networking
*Mac Systems

In return, as an IT Support Analyst you will reiceve
*Wellbeing Benefits
*Duvet Days
*Healthcare
*Cycle to Work
*Standing Desk
*Recognition awards
*Childcare Vouchers

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore.

Salary up to £19000; commensurate with experience.

We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!