Sales Office Administrator

The Company

A well established and successful manufacturer enjoying a period of evolution and growth. Their products are made to the highest quality specifications and they supply to both the commercial and residential markets.

The Role

Overall co-ordination of sales office activities & customer service enquiries aimed at meeting both customer & business requirements.

Responsibilities

• Responding effectively to all types of customer enquiries mainly by telephone but also to include email.
• Using the internal office system to respond effectively to customer enquiries.
• Processing customer orders.
• Ensuring outstanding orders are progressed & customers kept informed.
• Handling customer service issues.
• Administration & sales support.

Requirements

• Must have excellent communication skills.
• A confident telephone manner.
• Customer service experience (ideally via telephone and email).
• Overall high standard of customer service.
• Good IT & office system skills (word, excel, outlook).

Based in Kidderminster.

Monday to Friday 9am to 5pm (36 ¼ Hours).

£22,360 per hour.