Technical Support

Support Technician

Job Type: Full-time, Permanent

Overview
An established technology services company is looking for a Support Technician to join its Service Delivery team. The organisation specialises in supporting enterprise clients with technology.

The company prides itself on providing excellent service, empowering staff to take ownership, and making a real impact for its customers.

The Role
This role is well-suited to someone with experience in IT support who enjoys a mix of hands-on technical work and customer interaction.

Key responsibilities include:

• Monitoring and managing stock, inventories, and orders

• Providing 1st line technical support queries via email and phone

• Logging, escalating, and tracking support tickets through to resolution

• Liaising with customers, end-users, and third-party suppliers to resolve issues

• Supporting device lifecycle management, including replacements and repairs

What's on Offer

• Salary £26,000 - £28,000 DOE

• Private medical

• Flexible working hours

• Free onsite parking

• Supportive team culture, social events, and opportunities to develop your skills

Requirements

• Previous experience in an IT support or technical support role

• Strong organisational and problem-solving skills

• Good communication skills, with the ability to work directly with end-users

• Right to work in the UK (sponsorship not available)