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Customer Service Advisor

  • Location

    Droitwich, Worcestershire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £16800 - £17500 per annum

  • Contact:

    Jennie Lessemun

  • Contact email:

    jennie@hewett-recruitment.co.uk

  • Job ref:

    JSLKT_1521813944

  • Published:

    9 months ago

  • Expiry date:

    2018-04-16

  • Consultant:

    #

As a Customer Service Advisor this is an exciting opportunity to join a growing and successful company within their busy Customer Services team.

Key Responsibilities as a Customer Service Advisor include (but are not limited to):

*Respond to and resolve all enquiries from customers in an efficient and effective manner
*Process customer orders and quotations in a timely and efficient manner with complete accuracy on the ecommerce site
*Provide support to colleagues, customers and the wider business in order to continuously improve operational effectiveness
*Identify opportunities for improvements for customers, department and the business to meet world class standards
*First point of contact for customers so responsible for educating customers on the companies products, services and dedicated transport company and generally exceeding customer satisfaction

Key Competencies as a Customer Service Advisor include:

*Communication
*Teamwork
*Adaptability
*Reliability
*Ownership
*Decision making
*Interpersonal skills

Essential Criteria/Experience:

*Working in a Customer service environment
*Resolving customer complaints
*Self-motivated with a desire to exceed targets
*Ability to work proactively and use own initiative
*Ability to work and meet performance related targets
*Demonstrates a confident and articulate manner whilst remaining professional at all times
*Ability to adapt and embrace change and embrace new products and processes
*Understanding customer needs whilst considering business requirements

Location - Droitwich